![]() ![]() Late response, I'm well aware, but I'd like to mention that I think Adobe finally fixed this whole mess. Then try to start the program again to see if this changes anything. open a file manager, go to %APPDATA%, find the 'Adobe' directory and either rename the whole directory or rename the 'Elements' folder invite. When all else fails you could try to move your settings out of the way to see if that helps. if you're using this on XP, Vista or Windows 7 then you're probably pretty much on your own because there are a lot of possible causes. I'm assuming the process has stalled, but how long do you wait? If you check your task manager does it mention anything about the process being stalled or does it run normally?įinally: are you using the latest version of your OS< with all the security patches and such? I mean. Good luck and please let me know if it works.It's probably a better idea to start a new thread of your own because it remains to be seen if all these problems are fully related.įirst: what exactly happens? Do you see a splashscreen or not? Do you have Premiere as well by any chance and if so: does that work?Īlso. This may or may not apply to Photoshop and or CS3 or what ever but give it a go. OK said the tech, you will need to download and install it, even if you don't want it just leave it in the applications folder.They signed out and off my Mac so I downloaded and installed Creatine Cloud then Downloaded Adobe Photoshop Elements and guess what. No, I replied because I don't want it and would never use it. After watching their cursor navigate my screen for a couple of minutes, I was asked if I had ever dowloaded and installed Adobe Creative Cloud. ![]() After explaining what I had done and answering a million questions, I gave them permission to remotely interrogate my Mac. After repeating the process several times and finding no other help on the Adobe site, now with steam coming from all parts of my body, I decided to open the Adobe chat window. When I tried to open Photo Editor a window kept popping up saying that the there was an error with the download. I located my serial number and activation code from my Adobe account and proceeded with the download. I needed to install Adobe Photoshop elements 2019 which I had been using on another iMac, (My Wife's). Click to expand.I recently acquired a newish iMac wth a new Fusion Drive, (2TB) and a fresh install of OS 10.14.6 Mojave. ![]()
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